Refund policy

Returns & Refunds Policy

Current Status
We accept returns on standard, non-customised items within 30 days of the delivery date. Items that have been customised or personalised to your specification cannot be returned or refunded for change of mind, as these are made specifically for you.

Standard Items (Non-Customised)
If you're not satisfied with a standard item, you may return it within 30 days of delivery for a refund or exchange, provided it is unused, in its original condition, and with all original packaging attached. To start a return, please contact us using the details below.

Customised or Personalised Items
Items made or personalised to your specification cannot be returned or refunded for change of mind. This does not affect your rights if the item arrives faulty, damaged, or not as described.

Faulty, Damaged or Incorrect Items
If your item arrives faulty, damaged, or isn't what you ordered, please contact us — we'll sort this out with you individually and cover the cost of return postage. This applies to both standard and customised items.

Email: info@sengul.co.uk
Contact form: https://sengul.co.uk/pages/contact

Please include: your order number, photos of the issue, a description of the problem.

Contact Information
For any questions about returns or refunds, please contact us at: info@sengul.co.uk