Terms of service
Terms of Service
OVERVIEW
Welcome to Sengul. The terms “we”, “us”, and “our” refer to Sengul. Sengul operates this website and online store, including all related information, content, features, tools, products, and services (collectively, the “Services”).
We are based in the United Kingdom and sell our products globally. Our products are handmade, and we aim to provide customers with a high-quality and transparent shopping experience.
By accessing, browsing, or using our Services, including purchasing from our store, you agree to be bound by these Terms of Service (“Terms”) and our Privacy Policy. If you do not agree to these Terms, you must not use our Services.
SECTION 1 – ELIGIBILITY AND ACCOUNT RESPONSIBILITY
To use our Services or place an order, you must be at least 18 years old, or have the consent of a parent or legal guardian.
When using our Services, you may be asked to provide information such as your email address, billing details, payment information, and shipping address. You confirm that all information you provide is accurate, complete, and current.
You are responsible for maintaining the confidentiality of your account information and for all activity conducted under your account.
SECTION 2 – HANDMADE PRODUCTS
All Sengul products are handmade. Due to the nature of handmade goods:
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Minor variations in colour, texture, size, or finish may occur
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Product images are for reference only and may differ slightly from the final item
These variations are not considered defects but part of the uniqueness of handmade products.
Product descriptions, pricing, and availability are subject to change at any time without notice.
SECTION 3 – CUSTOMISED AND PERSONALISABLE ITEMS
Some products may be offered as customised or personalised items in the future.
Customised or personalised items may:
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Be made specifically to customer specifications
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Be non-returnable unless faulty or incorrect
Any such conditions will be clearly stated on the relevant product page at the time of purchase.
SECTION 4 – ORDERS AND ACCEPTANCE
Placing an order constitutes an offer to purchase. Sengul reserves the right to accept or decline any order at its discretion.
An order is only considered accepted once payment has been successfully processed and an order confirmation has been issued.
We reserve the right to cancel or limit orders for reasons including, but not limited to:
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Product availability
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Errors in pricing or descriptions
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Suspected fraud or misuse
SECTION 5 – PRICES AND PAYMENTS
All prices are displayed in the currency shown at checkout and may exclude:
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Shipping fees
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Customs duties or import taxes (for international orders)
You agree to provide accurate payment information and authorise us to charge your selected payment method for the full order amount.
SECTION 6 – SHIPPING AND DELIVERY
Delivery times are estimates only and are calculated from the date of dispatch.
As our products are handmade and shipped globally, delays may occur due to:
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Production time
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Courier delays
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Customs processing
Risk of loss remains with Sengul until the goods are delivered to the customer, in accordance with applicable UK consumer laws.
SECTION 7 – RETURNS AND REFUNDS
Returns, refunds, and exchanges are governed by our Returns & Refunds Policy, which forms part of these Terms.
Please review the Returns & Refunds Policy before making a purchase.
SECTION 8 – PERSONAL USE ONLY
Products purchased from Sengul are intended for personal or household use only.
Resale, redistribution, or commercial use is not permitted without prior written consent. Wholesale or bulk purchasing options may be offered in the future under separate terms.
SECTION 9 – INTELLECTUAL PROPERTY
All content on the Services, including text, images, logos, designs, and product content, is owned by Sengul or its licensors and is protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, or use any content without prior written permission.
SECTION 10 – THIRD-PARTY SERVICES AND LINKS
Our Services may include links or integrations with third-party services. We are not responsible for the content, accuracy, or practices of third-party websites or services.
Your use of third-party services is at your own risk.
SECTION 11 – SHOPIFY PLATFORM
Our store is hosted on Shopify, which provides the e-commerce platform allowing us to sell our products.
Any transactions made through our store are between you and Sengul. Shopify is not responsible for sales, products, or customer service provided by Sengul.
SECTION 12 – USER FEEDBACK
Any feedback, reviews, or suggestions you submit may be used by Sengul for marketing or operational purposes without obligation to compensate you.
SECTION 13 – ERRORS AND OMISSIONS
We reserve the right to correct errors, inaccuracies, or omissions at any time, including after an order has been placed.
SECTION 14 – PROHIBITED USE
You agree not to use the Services for any unlawful, harmful, or abusive purpose, or in a way that infringes on the rights of others or the integrity of the Services.
SECTION 15 – TERMINATION
We reserve the right to suspend or terminate access to the Services if these Terms are violated.
SECTION 16 – DISCLAIMER OF WARRANTIES
The Services and products are provided “as is” and “as available”, to the fullest extent permitted by law. Nothing in these Terms affects your statutory consumer rights under UK law.
SECTION 17 – LIMITATION OF LIABILITY
To the fullest extent permitted by law, Sengul shall not be liable for indirect, incidental, or consequential damages arising from use of the Services or products.
This does not limit liability where such limitation is not permitted under applicable law.
SECTION 18 – INDEMNIFICATION
You agree to indemnify and hold harmless Sengul from claims arising from your misuse of the Services or breach of these Terms.
SECTION 19 – SEVERABILITY
If any provision of these Terms is found unenforceable, the remaining provisions shall remain in full force and effect.
SECTION 20 – GOVERNING LAW
These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
SECTION 21 – CHANGES TO TERMS
We may update these Terms from time to time. Continued use of the Services after changes are posted constitutes acceptance of the updated Terms.
SECTION 22 – CONTACT INFORMATION
For questions regarding these Terms, please contact us at: