Shipping policy
Shipping & Delivery Policy
Order Processing
All orders are handmade and processed within 1–3 business days (excluding weekends and public holidays).
Once your order has been processed and dispatched, you will receive a confirmation email with shipping details and tracking information where available.
Shipping Destinations
We ship globally.
If your country is not available at checkout, please contact us before placing an order.
Estimated Delivery Times
Estimated delivery times are calculated from the date of dispatch, not the order date.
All destinations (Worldwide):
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Standard delivery: 7–15 business days
As our products are handmade, occasional delays may occur. Delivery times are estimates and may vary due to factors outside our control, including customs processing, courier delays, or peak periods.
Shipping Costs
Shipping costs are calculated at checkout based on:
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Delivery destination
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Order size and weight
All applicable shipping charges will be clearly displayed before you complete your purchase.
Tracking
Tracking information will be provided once your order has been dispatched, where available. Tracking updates may take up to 24 hours to appear after dispatch.
Customs, Duties & Taxes
For international orders, customs duties, taxes, or import fees may apply depending on your country’s regulations.
These charges are the responsibility of the customer and are not included in the product price or shipping cost.
Delays
While we aim to deliver all orders within the estimated timeframe, delays may occasionally occur due to:
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Handmade production timelines
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Courier or customs delays
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High demand periods
If your order is significantly delayed, please contact us and we will assist you.
Contact Information
For any questions regarding shipping or delivery, please contact us at:
info@sengul.co.uk